Service Charter

CLIENT SERVICE CHARTER

Our services charter is our commitment to our clients to deliver on our service promises.

1. You have the right to expect us to always be there for you.

– You have the right to be heard by a caring, professional consultant.

– You have the right to constant feedback.

– You have the right to be called back within 1 hour when you leave us a message.

– You have the right to have your disputes resolved quickly and make sure we keep our promise of being responsible.

– At all times we will have a decision maker available to respond to your needs.

– You have the right to be heard by a caring, professional consultant.

2. You have the right to a pleasureable claims experience.

– You have the right to be kept informed of the progress of your claim.

– You have the right to a phone replaced once we have agreed that the handset is beyond economical repair or has been stolen.

– You have the right to your cellphone being repaired right the first time.

– You have the right to a guarantee on handset/mobile repair.

– You have the right to be contacted after completion of your claim to ensure you are satisfied with the repair or replacement of your goods.