General Complaints Procedure
AdminPlus strives to provide the highest possible level of service to all our clients and therefore we treat our complaints with the utmost importance. AdminPlus will make the claims process as transparent and understandable as possible, communicating in plain language and assisting the client in every manner at our disposal. As an accredited financial services provider, Adminplus and its product offerings are bound by the FIAS regulations.
With every complaint received:
- Adminplus will send an acknowledgement of the complaint within 5 working days of receiving the complaint.
- Adminplus will endeavour to identify the root cause of the problem and provide a solution. Adminplus will send a response addressing the complaint within 15 days of receiving the complaint
- Should the complaint not be resolved, or should it require more time to find a satisfactory solution, Adminplus will continue to work with the client to reach a resolution.
- Should it happen that Adminplus is not able to resolve the matter within 6 weeks, Adminplus will direct the client to the Ombudsmans office.
Complaints should be addressed to:
Administration Plus (Pty) Ltd
P O Box 6604